How to Request Transportation

Getting started is simple. Families and caregivers can contact Tapia Transportation Services by phone or through our online transportation request form.

When submitting a request, please provide the passenger’s basic information, pickup and drop-off locations, preferred dates and times, and any important considerations.

Once we receive your request, we’ll review the information, discuss availability, and communicate the next steps. Submitting a request does not automatically confirm a scheduled ride.

Passenger Safety & Care Policies

Passenger safety is a responsibility we take seriously. We believe every individual deserves to be treated with patience, dignity, and respect throughout their transportation experience.

Our transportation policies are designed to establish clear expectations for passengers, families, caregivers, and our team.

These policies address:

• Seat belt use and passenger safety expectations

• Appropriate pickup and drop-off procedures.

• Communication regarding delays or unexpected changes.

• Emergency procedures and incident reporting.

• Passenger supervision and authorized handoff arrangements where applicable.

• Individual transportation considerations that must be discussed before a trip.

Pickup & Drop-Off Coordination

Pickup locations, destinations, scheduled times, and authorized handoff arrangements should be discussed and confirmed before transportation takes place.

For children’s transportation, families or authorized representatives will need to establish the appropriate pickup and drop-off procedures in advance.

Scheduling Information

Every family has different transportation needs. Some may require occasional transportation, while others may be looking for a recurring arrangement. We welcome all inquiries whether its one-time, recurring, arrangements for families and caregivers, appointment transportation, etc.