FAQs

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    • We aim to serve children in kindergarten through 8th grade (ages 5 to 14), seniors, adults, individuals with disabilities as well as partnerships with other organizations. Available services depend on the passenger’s needs and the vehicle being used

    • Lawrence, Methuen, Andover, Haverhill, North Andover, Dracut, and surrounding areas. Reach out about a specific city or town not listed.

    • Monday to Thursday 6am to 7pm, Friday 6am to 4pm, and Saturday 8am to 3pm.

    • Yes. You can book a single trip or set up a weekly or daily schedule.

    • Yes. Children from different families can ride together.

    • Yes, we provide them.

    • Seat belts are worn at all times, and the vehicle does not move until everyone is buckled. Passengers may not stand, change seats, or unbuckle while the vehicle is moving.

    • Pricing depends on the trip, distance, schedule, and type of service requested. Contact us for a quote before confirming your booking.

    • Fill out our online request form. We'll call you to talk through the details, then send a short agreement and a form for pickup and emergency information.

    • Within 1 to 2 business days.

    • Yes. We require a signed agreement for every ride, whether it's one-time, recurring, or under contract.

    • We accept card, cash, Zelle, Cash App, checks, and payment through schools, agencies, programs, and vouchers. One-time rides are paid in advance, and recurring rides are paid weekly in advance.

    • We give a 10-minute grace period. After that, a wait-time fee of $10 per additional 15 minutes may apply. All fees are explained before you book.

    • Please call us. We understand life happens but we value transparent communication.

    • Safety comes first. If roads are unsafe, we may delay, reschedule, or cancel a ride. You won't be charged a cancellation fee when we cancel for weather, and prepaid rides will be refunded or credited.

    • No. We never take or use photos of children without a parent or caregiver's knowledge and permission.

    • Not yet, but we're working on adding them. Contact us to be notified.

    • Reach out and we will check our availability.

    • Yes. Tapia Transportation Services carries commercial insurance for passenger transportation. Proof of coverage is available on request.

    • We welcome inquiries from organizations seeking transportation services. Please contact us to discuss your requirements, scheduling, service are, and potential contract agreements.